Watch and Clock Repairs

We know you want to get your watch repaired or an answer to a problem you might be having with your watch or clock as soon as possible. Read through the FAQ below and click on each question to view the answer.

  • Your watch can be serviced via post/courier at our New Zealand Service Centre. Watches need to be sent to our service centre. Details can be found here on how and where to send your watch in for repair. We recommend using a signature on delivery and that you take out appropriate insurance. If your watch is covered under E-Guarantee, please provide the guarantee reference number. If this watch was purchased with a paper guarantee please send the original receipt and guarantee booklet/card that was supplied at the time of purchase. Note that photocopies or scan of warranty cards/books will not be accepted. Click here to print off our service request form, and fill in all details to help us communicate and fulfil your service requirements.
  • When sending your watch in please supply the E-Guarantee reference number or the original receipt along with the filled in guarantee/card or booklet that was supplied at the time of purchase. Note that photocopies or scan of guarantee cards/books will not be accepted. Click here to print off our service request form, and fill in all details to help us communicate and fulfil your service requirements.
  • Click here to print off our service request form, and fill in all the details to help us communicate and fulfil your service needs. A SEIKO qualified watchmaker will assess your watch and provide you with a quote approx. 21-25 working days from us receiving your repair.
  • SEIKO cannot provide a quote over the phone or via email. Your repair needs to be assessed to determine what work needs to be done, and to provide you with an accurate price for your repair. We have a link here for you to fill in and send with your watch for us to evaluate.
  • If you wish to have your watch returned unrepaired there is an administration fee of $29. This fee covers the time of the SEIKO qualified watchmaker to assess your repair, and also the postage back to you.
  • Once we have received your guarantee or approval of your quote, your watch will be repaired by a SEIKO qualified watchmaker. The approximate repair time is 10-12 weeks. Please allow additional time for postage/delivery. At the time of your watch being assessed, if parts are not available you will be advised a new approximate timeframe.
  • Seiko guarantees all repairs for 12 months.
  • Seiko guarantees all battery and pressure tests for 12 months water resistance.
    When requesting a battery change, your watch will be fitted with a new battery, new gaskets if you have requested a pressure test, and be re-oiled.

    Note that if your watch is under warranty, having a battery fitted outside of our service centre may void your warranty. SEIKO cannot guarantee any work carried out outside of our Service Network.
  • Seiko watches are designed to provide accurate and reliable service over a long period. However, like any sensitive precision instrument, a watch needs periodic servicing to ensure that it functions perfectly. Frequency of such work depends on the climate and the owner’s individual care of the watch, but in general, we recommend having your watch serviced about every three years at a Seiko Service Centre.
    Worn out movement parts and aged oil inside the movement may cause a watch to lose time or stop. Therefore, our technical specialists will inspect the watch for any worn out parts that need repair or replacement, and the disassembled parts will be cleaned and oiled again.
    Furthermore, a watch’s water resistance is not permanently guaranteed. It is affected by the ageing of gaskets or deformation of watch parts due to an accidental shock. Since deterioration of gaskets can cause rust or moisture inside the movement, we recommend that you have the water resistance of the watch checked regularly to ensure its functionality.
  • For your convenience, outlined below is the process undertaken by our Seiko qualified Watchmaker.
    • The watch is disassembled to the basic parts, movement, case and band.
    • All major parts excluding the dial and hands are thoroughly cleaned to eliminate any grime and deteriorated oil.
    • After cleaning, all parts are inspected and any that are worn or damaged are replaced.
    • The battery is replaced as part of the service (where applicable).
    • The watch case is also thoroughly examined to ensure it is not damaged.
    • The watch is then reassembled using new gaskets, re-oiled, readjusted, and pressure tested (where applicable) and fully recharged (where applicable).
    • Stem/crown, pushers/buttons, hands, are changed if required.
    • The Band is inspected and push pins are replaced if required.
    • The watch is then subjected to a thorough quality control process to ensure it is performing to Seiko manufacturing standards.
    • Not included in a service is the glass, case, case back or band repairs.
    Once you have approved the quote for service the watch goes into our workshop. The turnaround time for repairs currently stands at 15 working days approximately. Please also allow time for postage.
  • The Seiko Service Centre in Japan will only polish Grand Seiko time pieces. These watches are sent to Japan for assessment and a quote is then issued for the cost of polishing.

    The usual turnaround time is 8 - 12 weeks, and this will be confirmed upon approval to proceed.
    Note: no other model types are polished by Seiko.

    Seiko does not recommend any business to carry out polishing services.
  • When you are setting the watch, please avoid changes from 9pm to 3am. Between these hours is when the watch is preparing to change the day and date.

    Please remember that whilst the watch dial shows 12 hours, it is actually calculating for 24 hours (AM & PM). So if the watch is changing the day and date in the am, it is most likely 12 hours out of cycle. The best way to set your watch is to adjust it to the day before, and manually wind the time forward to the current time.
  • Seiko does not perform any modifications to our models. If modifications are carried out, the warranty is voided for your watch immediately.
  • Stainless steel bracelets can corrode. The most common cause of this is due to perspiration accumulating between the bracelet segments. This kind of corrosion may turn your cuff colour yellowish when you perspire. SEIKO strongly recommends that you carry out periodic inspections of the bracelet, and keep your watch bracelet clean and dry through regular airing and cleaning. A suggested method of cleaning is with a soft dry cloth.
  • Polyurethane/Rubber/Silicon/Resin Band
    Each polyurethane / rubber / silicon / resin band’s durability depends on its conditions of use. In general, over time polyurethane has a tendency to deteriorate due to a process called hydrolyzation.

    A polyurethane / rubber / silicon / resin band may deteriorate if exposed to or is in:
    • contact with solvents, perfumes or cosmetics
    • consistently wet, from perspiration or in high humid locations
    • sunlight for extended periods
    • discoloration from light
    Deterioration may appear as small cracks on the band surface or underside.

    Polyurethane bands, which are made of soft plastic, may turn hard after years use. Colour fading may also be seen.

    If bands are kept wet and in highly humid locations or are exposed to sunlight for a long time, the deterioration of the bands may be accelerated in a relatively short period and some cracks may appear on the band surface. (This is called ‘hydrolytic cleavage of polyurethane’)

    In addition, a translucent, white, or pale coloured band easily absorb other colours, resulting in colour smears or discolouration.
    Care should be given to the condition of polyurethane bands, which are often worn for marine sports or outdoor activities.

    To extend the life of the watch band, periodic cleaning is recommended. The softer and dryer the strap is kept, the longer it will last.

    Wash off any dirt with mild detergent and water then dry thoroughly with a dry cloth (protect the watch head from water splashes by wrapping it in plastic wrap etc.).

    When the band becomes less elastic or flexible, please contact an Authorised Seiko Band/Strap Wholesaler for replacement. If you continue to use the band as it is, it may develop cracks or become brittle over time.
    Leather Bands
    Leather bands are made of natural materials which can be easily influenced by water, perspiration or staining compared with metal bracelets. From continued wear, leather bands can be prone to colour fading, and rips and tears, or the band can split where it joins to the buckle. Constant care is required to keep your band in the best order possible.

    If your watch band is being affected by perspiration, or a spill, immediately dry the band with a dry soft cloth and place it in a well ventilated place to completely dry.

    If perspiration is a continued issue, you can try wearing your band looser.

    We recommend that you do not expose your leather banded watch to sunlight for extended periods of time, e.g. on the car dashboard. This may lead to discolouration, transformation or breakage of your leather band, and may damage the watch and movement.
  • The additional buttons do not require any additional care. If your watch has screw in button types it is recommended they remain screwed in while not in use.

    If your watch has been exposed to water make sure it is dry before engaging any of the buttons or crown. In the case of salt or chlorine water, wash down your watch thoroughly with fresh water, and thoroughly dry before using the buttons or crown.

    SEIKO recommends a service for this type of watch every 6-7 years, with the exception if your watch is used in water regularly, which we recommend every 2 years.

    Note that watches with chronographs or other functions may incur drain on the battery faster than suggested in your instruction manual if they are in regular use.
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  • All SEIKO watches are nickel safe. All stainless steel contains nickel, which adds to the strength and appearance of the case and bracelet.
    SEIKO takes great care to minimise the nickel content and meets or exceeds the very strict EU standards.
    Those with allergies to nickel should avoid stainless steel, and opt for a watch manufactured in titanium.
  • The reason SEIKO has adopted IIII instead of IV is it creates more visual symmetry with the opposite number (8).
    Using IIII also means that only I is seen the first four hour markings on the, V is only seen in the next four markings, and X is seen only in the last four markings, creating radial symmetry.
  • Seiko no longer have mine approved watches, our certification expired in December 2011.
    New safety standards have been employed which necessitate the testing authority visiting the factory (not just testing the product). As we have numerous assembly sites overseas this is not a viable option for Seiko & therefore have decided to cease mine approved certification.
  • Solar movements should give you many years of uninterrupted use provided your watch is cared for and you follow the recommended service intervals. We suggest a service every 6 years. If your Solar watch is used in water we recommend a minor service and pressure test every 2 years.

    The rechargeable battery life span depends on your wearing habit and regular exposure to sunlight to keep it fully charged.

    We recommend that you do not expose your watch to sunlight for extended periods of time, e.g. on the car dashboard. This may lead to discolouration, transformation, and may damage the watch and movement.
  • Performance of Secondary Battery
    When the performance starts to decrease, this is an indication the watch requires an inspection and or repair. Capacity and charging efficiency may decrease because of long-term use and your environment.

    In the event of Short Duration
    As with a general quartz watch, maintenance and repair (a service) of the inner mechanism is necessary. If a watch is used for a long period of time, not only does the secondary battery deteriorate, the mechanical parts wear and require more lubricant.
  • We recommend wearing your automatic watch for approximately 10 hours a day to keep the mainspring fully wound, or by winding the crown on models equipped with this feature. Mechanical/Automatic watches have a time keeping tolerance on average of 25 seconds +/- per day. This is normal for a Mechanical/Automatic watch.

    Every few days your Mechanical/Automatic watch should be adjusted and set correctly against a quartz/electric clock, or by the accurate time pips on a radio broadcast. This procedure is necessary to maintain your watch’s time keeping as accurate as possible.
  • Yes, click here to the After Sales Service Form to fill in.